Sydney-based Skyfii Limited (ASX:SKF) has signed an agreement for the deployment of Skyfii’s restaurant operations solution across an initial eight McDonald’s restaurants in the USA.
The initial three-year contract with Total Contract Value of A$2 million
Skyfii will provide McDonald’s with an industry first real-time whole of restaurant monitoring and analysis solution focused on improving restaurant operations,service efficiency, food freshness and customer satisfaction
Solution is currently live in four McDonald’s stores with a further four to follow
Changing consumer patterns and the increase in mobile ordering, food delivery and drive-through pick up have introduced new challenges around food freshness in quick service retail outlets. McDonald’s has engaged Skyfii to monitor their twelve in-store service channels (including order at counter, order on mobile and drive through) to determine, amongst other outputs, the time it takes for the customer to receive their order.
Skyfii is utilising LiDAR and thermal imaging technology as well as a bespoke algorithm to automatically categorise and analyse the movement of crew and customers across the twelve service channels throughout the restaurants.
The data and insights provided by Skyfii’s proprietary technology will allow McDonald’s to understand, in real-time, how long it takes to complete each step of service and to determine what factors may lead to a customer experience that does not meet their standard. This will allow for continuous improvement across their restaurant operations, to always ensure food freshness and maximum customer satisfaction.
The agreement is being delivered as an Infrastructure-as-a-Service (IAAS) solution and highlights the accuracy and versatility of technology such as LiDAR. Skyfii has partnered with Halverson Group, a global strategy and research firm, to deliver this solution and to leverage their long history and experience in working with McDonald’s.
As a proven infrastructure and store operations software solution, Skyfii is excited about the potential to quickly scale the product across further McDonald’s restaurants and across other Quick Service Retail brands across the globe.
We are excited to be working with Skyfii to develop a system that allows us to monitor our restaurant service channels and the efficiency of our food preparation in real-time,” Mike Cramer, McDonald’s Director, Operations Advanced Analytics, said.
“With an increasing array of order points such as in store, drive-through and in-app purchases, ensuring we maintain our service and product quality is paramount. The data provided by Skyfii should help enhance our food preparation cycle, ensuring the freshness of our food to the customer and ultimately delivering increased levels of customer satisfaction”
Skyfii helps organisations activate the power of their data through technology and human ingenuity, to find new ways to optimise the spaces where we live, work, shop, travel and play.
Skyfii’s IO platform unifies your data points on one proprietary platform to give you the insights needed to solve the complex challenges of your present and future.
We ingest data from a diverse range of technologies including WiFi, Camera, People counting, LiDAR, CCTV and IoT devices. We combine these datasets with contextual data like weather, retail sales and sociodemographic to improve operational performance for retailers, airports, stadiums, smart cities and other public and commercial venues.